top of page

FAQ

  • What destinations does Aquilo World Tour cover?
    Aquilo World Tour offers a diverse range of destinations, including exotic beach locales, cultural hotspots, and adventurous landscapes.
  • How do I book a tour with Aquilo?
    Booking with Aquilo is easy! Visit our website, choose your desired tour, and follow the simple booking process outlined on our platform.
  • What is included in the tour package?
    Our tour packages typically include accommodation, transportation, guided tours, and some meals. Check the specific tour details for comprehensive information.
  • Are there any hidden costs?
    Transparency is our priority. Our listed prices cover the essentials, and any additional costs are clearly communicated during the booking process.
  • Can I customize my travel itinerary?
    Absolutely! Aquilo provides customization options to tailor your itinerary, ensuring it aligns perfectly with your preferences and interests.
  • How do I make payments for my tour?
    We accept secure online payments through our website. Once your booking is confirmed, you'll receive details on payment methods and schedules.
  • Is travel insurance included in the package?
    While our packages don't automatically include travel insurance, we strongly recommend securing it separately for your peace of mind.
  • What COVID-19 safety measures are in place?
    Aquilo prioritizes your safety. We follow all relevant health guidelines and implement necessary precautions to ensure a secure and enjoyable travel experience.
  • What types of accommodations do you provide?
    Aquilo selects comfortable and reputable accommodations ranging from boutique hotels to luxury resorts, ensuring a delightful stay for our clients.
  • Is there a minimum age requirement for tours?
    Age requirements vary by tour. Check the details of your chosen tour on our website or consult our customer service for specific age-related information.
  • Can I bring my pet on the tour?
    Unfortunately, pets are not allowed on our group tours. However, we can assist in finding pet-friendly accommodations for private tours upon request.
  • Are local guides provided during the tours?
    Yes, knowledgeable local guides accompany our tours to provide insights into the culture, history, and attractions of the destinations.
  • What is the luggage allowance for the tours?
    Luggage allowances may vary. Check the specific tour details on our website or contact our customer support for information on luggage restrictions.
  • Are vaccinations required for international tours?
    Check the specific travel requirements for each destination on our website or consult with your healthcare provider for information on recommended vaccinations.
  • Can I join a tour midway through its duration?
    Joining a tour midway is generally not recommended. To ensure a seamless experience, we advise participants to start and end the tour with the group.
  • Are flights included in the tour packages?
    Our tour packages generally do not include flights, giving you the flexibility to arrange your preferred air travel.
  • What types of accommodations do you offer?
    We provide a variety of accommodation options, from comfortable hotels to unique stays, catering to different preferences and budgets.
  • Can I extend my stay at a destination?
    Certainly! Extensions are possible, and our team can assist you in arranging additional accommodations and activities.
  • How can I contact Aquilo's customer support during my trip?
    Our dedicated support team is available 24/7. Contact us through the provided emergency helpline or via email for any assistance during your journey.
  • How can I share feedback about my tour experience?
    We value your feedback! Share your thoughts through our online feedback form, and we'll use your input to continually enhance our services.
  • How can I stay informed about upcoming tours and promotions?
    Subscribe to our newsletter on the website to receive regular updates on new tours, promotions, and travel tips.
  • What happens if there's a travel disruption or unforeseen event?
    Aquilo has contingency plans in place for unexpected events. We promptly communicate any changes and work diligently to ensure minimal impact on your travel experience.
  • Can I get a refund if I need to cancel my trip?
    Our cancellation policy is designed to be fair. Refer to the terms and conditions on our website for detailed information on refunds and cancellations.
  • Can I transfer my tour booking to another person?
    Yes, you can transfer your booking to another person. Contact our customer support for the necessary steps.
  • Are group discounts available?
    Yes, we offer group discounts for certain tours. Contact our customer support for personalized assistance and information on group rates.
bottom of page